Get to know the results of the survey conducted among a total of 1,055 participants between June 15 and June 26, 2024, which addressed the following questions:
- How easy or difficult do you find it to purchase products or services remotely?
- How much trust do you generally have in remote shopping experiences?
- How much do you agree with the following statement? “When I have problems with my remote purchases, the company is able to satisfactorily resolve the issue through customer service.”
Regarding CyberDay:
How much do you agree with the following statements?
- The offers from events like “CyberDay” are real, and I value them.
- During events like “CyberDay,” the channels are coordinated to provide optimal service.
Regarding after-sales, how easy do you consider it to be to carry out the following actions after purchasing during “Cyber” events?
- Making an exchange or return.
- Tracking a request or complaint.